Senior Executive, Customer Engagement

Income Insurance Limited · 📍 Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 12000000 - 18000000
Income Insurance Limited is seeking a highly skilled and experienced Senior Executive, Customer Engagement to join our dynamic team. In this role, you will be responsible for driving customer engagement strategies that enhance customer satisfaction and loyalty. The ideal candidate will have a proven track record in customer engagement and a strong understanding of the insurance industry. This is an excellent opportunity to make a significant impact on our customer base and contribute to the overall success of Income Insurance Limited.

📋 Tanggung Jawab Pekerjaan

Develop and implement customer engagement strategies that align with the company's goals and objectives.,Build and maintain strong relationships with customers to ensure their satisfaction and loyalty.,Monitor customer feedback and address any concerns or issues promptly.,Collaborate with cross-functional teams to identify opportunities for improving customer engagement.,Conduct market research to stay informed about customer preferences and trends.,Report on customer engagement metrics and provide insights to senior management.,Lead and mentor a team of customer engagement specialists.,Stay up-to-date with industry best practices and trends in customer engagement.

🎓 Kualifikasi & Syarat

Bachelor's degree in a related field or equivalent experience.,5-7 years of experience in customer engagement, customer service, or a related field.,Proven track record of successfully implementing customer engagement strategies.,Strong understanding of the insurance industry and customer needs.,Excellent communication and interpersonal skills.,Ability to work well under pressure and meet deadlines.,Strong analytical and problem-solving skills.,Proficiency in using customer relationship management (CRM) software.

🛠️ Keahlian

Customer engagementCustomer relationship managementMarket researchTeam leadershipCRM softwareAnalytical skillsCommunication skillsProblem-solving skills
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