Customer Service Representative - Gorontalo
Join Intrias Mandiri Sejati as a Customer Service Representative in Gorontalo and become a key part of our mission to deliver exceptional customer experiences. In this dynamic role, you will serve as the first point of contact for our valued clients, ensuring their needs are met with professionalism and efficiency. As part of our growing team in Gorontalo, you will have the opportunity to develop your skills and contribute to the success of our company.
At Intrias Mandiri Sejati, we are committed to providing top-notch customer service and building lasting relationships with our clients. This role offers a unique opportunity to work in a vibrant and supportive environment, where your contributions are valued and recognized. With a focus on continuous improvement and innovation, we strive to create a workplace that fosters growth and development.
In this role, you will handle a variety of customer inquiries, from product information to complaint resolution, using our CRM system and other relevant tools. Your ability to communicate effectively and resolve issues promptly will be crucial in ensuring customer satisfaction. Join us and be part of a team that is dedicated to excellence and customer-centricity.
📋 Tanggung Jawab Pekerjaan
- Answering customer inquiries via phone, email, and chat.
- Resolving customer complaints and issues efficiently.
- Providing product and service information to clients.
- Assisting with order processing and tracking.
- Using CRM software to manage customer interactions and data.
- Maintaining accurate records of customer interactions.
- Collaborating with other departments to ensure smooth customer service.
- Providing feedback and suggestions for improving customer service processes.
🎓 Kualifikasi & Syarat
- Minimum 2 years of experience in customer service or related roles.
- Excellent communication and interpersonal skills.
- Proficiency in using CRM software, such as Salesforce or HubSpot.
- Ability to work under pressure and meet tight deadlines.
- Strong problem-solving and conflict resolution skills.
- Bachelor's degree in Business Administration, Communications, or related fields.
- Fluency in Indonesian and English.
- Willingness to travel and work in a fast-paced environment.
🛠️ Keahlian
Kirim lamaran sekarang sebelum batas waktu.🚀 Lamar Sekarang