Level 2 Managed Service Engineer (Onsite) - Bali

Join our dynamic team as a Level 2 Managed Service Engineer (Onsite) in the heart of Bali! This is an exciting opportunity to work with cutting-edge IT infrastructure and provide top-tier managed services to our clients. As a key player in our operations, you'll ensure seamless IT performance, troubleshoot complex issues, and maintain high availability of our clients' systems. In this role, you'll be working closely with our clients to understand their unique needs and deliver tailored solutions. With a focus on continuous improvement and innovation, you'll have the chance to grow your skills and make a significant impact on our clients' businesses.

At Private Advertiser, we're a leading provider of IT solutions in Bali, serving a diverse range of clients across various industries. Our team is passionate about technology and committed to delivering exceptional service. We offer a supportive and collaborative work environment, where your ideas and contributions are valued. Join us and be part of a team that's shaping the future of IT in Bali.

As a Level 2 Managed Service Engineer, you'll be responsible for monitoring and maintaining our clients' IT infrastructure, including servers, networks, and applications. You'll work onsite at our clients' locations, ensuring that their systems are running smoothly and efficiently. You'll also be involved in incident response and problem-solving, working with our team to resolve issues quickly and effectively. This role offers a unique opportunity to gain hands-on experience with a wide range of IT technologies and systems.

📋 Tanggung Jawab Pekerjaan

• Monitor and maintain our clients' IT infrastructure, including servers, networks, and applications.
• Perform routine maintenance tasks, such as backups, updates, and patches.
• Troubleshoot and resolve technical issues, working with our team to ensure quick and effective solutions.
• Provide onsite support to our clients, ensuring their systems are running smoothly and efficiently.
• Collaborate with our team to develop and implement new processes and procedures.
• Stay up-to-date with the latest IT trends and technologies, and recommend improvements to our services.
• Work with our clients to understand their unique needs and deliver tailored solutions.
• Provide excellent customer service, ensuring our clients are satisfied with our services.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum 3 years of experience as a Managed Service Engineer or similar role.
• Proven experience with IT infrastructure, including servers, networks, and applications.
• Strong knowledge of ITIL and other industry best practices.
• Certifications in ITIL, Cisco, or other relevant certifications are a plus.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal skills, with the ability to work well in a team.
• Familiarity with IT service management tools, such as ServiceNow, BMC Remedy, or similar.

🛠️ Keahlian

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