Guest Relations Officer (GRO) Supervisor - Luxury 5-Star Hotel in Seminyak, Bali

Join Graha Megaria Raya, a prestigious 5-star luxury hotel in the heart of Seminyak, Bali, as a Guest Relations Officer (GRO) Supervisor. This is a unique opportunity to lead a dynamic team in delivering exceptional guest service and ensuring every guest's stay is memorable. As the GRO Supervisor, you will oversee daily operations, train staff, and maintain high standards of hospitality. Graha Megaria Raya is renowned for its luxurious amenities, stunning views, and impeccable service, making it the perfect place to build a rewarding career.

In this role, you will manage a team of GROs who handle guest requests, complaints, and feedback. You will ensure that all guest interactions are handled with professionalism and empathy. Using tools like Frontdesk Pro and GuestTrack, you will streamline operations and improve guest satisfaction. With Graha Megaria Raya's commitment to excellence, you will have the support and resources to thrive in this role.

If you are passionate about hospitality and have a proven track record in guest relations, we invite you to apply. Join us in creating unforgettable experiences for our guests and take your career to new heights.

📋 Tanggung Jawab Pekerjaan

• Oversee the daily operations of the Guest Relations team, ensuring high standards of service.
• Train and mentor GROs to enhance their skills and knowledge.
• Handle and resolve guest complaints and feedback effectively.
• Manage guest requests and ensure timely responses using Frontdesk Pro and GuestTrack.
• Monitor guest satisfaction and implement improvements as needed.
• Collaborate with other departments to ensure seamless guest experiences.
• Maintain accurate records of guest interactions and performance metrics.
• Participate in team meetings and contribute to the development of operational policies.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Hospitality Management, Tourism, or a related field.
• Minimum of 5 years of experience in guest relations or a similar role in the hospitality industry.
• Proven track record of exceptional guest service and customer satisfaction.
• Strong leadership and team management skills.
• Proficiency in using Frontdesk Pro and GuestTrack.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.
• Certification in hospitality management or a related field is a plus.

🛠️ Keahlian

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